Shipping policy

Q: How do I get 15% off my first order?

You can enjoy 15% off your first order by using the discount code FAVNOV15 at checkout. The discount is applied instantly when you enter the code.

Q: Do you offer a money-back guarantee?

Yes — we offer a full refund or replacement if your item arrives damaged, defective, or incorrect. Simply contact us at support@favnaomiskincare.com within 7 days of receiving your order.

Shipping Policy — Fav Naomi Skincare

Website: www.favnaomiskincare.com (https://www.favnaomiskincare.com/)

At Fav Naomi Skincare, we take pride in ensuring your orders are handled with care and delivered promptly. This policy outlines our shipping practices to provide clarity, reliability, and peace of mind when shopping with us.

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Order Processing
• All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
• You will receive a confirmation email with tracking information once your order has shipped.

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Shipping Options & Delivery Estimates (U.S. Orders)
• Standard Shipping: 3–5 business days
• Expedited Shipping: 2–3 business days
• Overnight Shipping: 1 business day (orders placed before 12 PM CST)

Delivery times are estimated by carriers and may vary due to factors beyond our control (weather, carrier delays, or high-volume seasons).

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Free Shipping

We proudly offer Free Standard Shipping on all U.S. orders over $100 (after discounts and before taxes).

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Tracking Your Order
• Once shipped, you will receive a tracking number via email.
• Tracking updates may take up to 24–48 hours to appear after shipment.

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Shipping Address Responsibility
• Please ensure your shipping address is accurate at checkout.
• We are not responsible for delays, lost packages, or additional charges caused by incomplete or incorrect addresses.

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Lost or Stolen Packages
• Once an order is marked Delivered by the carrier, ownership transfers to the customer.
• If you cannot locate your package, please check with neighbors, building management, or your local post office.
• We will assist you in filing a claim with the carrier, but refunds or replacements cannot be guaranteed for lost or stolen packages.

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International Shipping

(Include only if you ship internationally; otherwise remove this section)
• We currently ship to select international locations.
• Delivery times vary by destination and may take longer than U.S. shipments.
• Duties, customs fees, and taxes are the responsibility of the customer and are non-refundable.

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Customer Support

If you have any questions regarding your shipment, please contact our Customer Care Team at info@favnaomiskincare.com or visit us online at www.favnaomiskincare.com. (https://www.favnaomiskincare.com/)

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✨ At Fav Naomi Skincare, our goal is to deliver your luxury skincare experience with reliability, transparency, and care.

Need help with your glow?

Fåv Naomi FAQ · Devices & Skincare

Discover answers about orders, shipping, returns, and your Fäv Naomi glow routine. If you don’t see your question, contact us at support@favnaomiskincare.com.

OrderRefunds & Refunds (Money-Back)

Order

How do I get 15% off my first order?

You can enjoy 15% off your first order by using the discount code FAVNOV15 at checkout. The discount is applied instantly when you enter the code.

Do you ship overseas?

Yes — Fåv Naomi ships worldwide.
Shipping costs are calculated at checkout based on your country.
You will receive full tracking once your order ships.

Are your products authentic?

Yes. All Fåv Naomi devices and skincare products are 100% authentic and sourced from trusted manufacturers.
We never sell replicas or unsafe products.

How long will it take to get my orders?

• USA: 3–7 business days
• International: 7–15 business days

You’ll receive automatic tracking updates when your order ships.

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What payment methods do you accept?

We accept major debit/credit cards, Apple Pay, Google Pay, PayPal, and Shop Pay installments (where available).

Do you offer a warranty on devices?

Yes, all devices come with a 1-year manufacturer warranty against defects.

Refunds & Refunds (Money-Back)

Do you offer a money-back guarantee?

Yes — we offer a full refund or replacement if your item arrives damaged, defective, or incorrect.
Simply contact us at support@favnaomiskincare.com within 7 days of receiving your order.

What is your return policy?

For hygiene and safety reasons, we cannot accept returns on opened skincare products.
However, if your item arrives damaged or not as described, we will replace it or refund you immediately.

How do I request a refund?

Email support@favnaomiskincare.com with your order number and clear photos of the issue.
Our support team will review your request within 24–48 hours.

How long do refunds take?

Once approved, refunds are processed within 3–7 business days depending on your bank or payment provider.

What if my order arrives damaged?

If your order is damaged during shipping, send us photos as soon as possible.
We will send a free replacement or issue a full refund — whichever you prefer.

Free Worldwide Shipping

Enjoy complimentary global delivery on all complete set purchases, plus exclusive discounts on international shipping.

Satisfaction Guaranteed

Every order is backed by our luxury care promise—your satisfaction or your money back.

Premium Customer Care

Experience personalized assistance from our expert support team, whenever you need it.

Secure Checkout

Your data is protected with bank-grade encryption and secure checkout technology.