Q: How do I get 15% off my first order?

You can enjoy 15% off your first order by using the discount code FAVNOV15 at checkout. The discount is applied instantly when you enter the code.

Q: Do you offer a money-back guarantee?

Yes — we offer a full refund or replacement if your item arrives damaged, defective, or incorrect. Simply contact us at support@favnaomiskincare.com within 7 days of receiving your order.

Question 1

How do I get 15% off my first order?

Accepted Answer

You can enjoy 15% off your first order by using the discount code FAVNOV15 at checkout. The discount is applied instantly when you enter the code.

Question 2

Do you ship overseas?

Accepted Answer

Yes — Fåv Naomi ships worldwide.
Shipping costs are calculated at checkout based on your country.
You will receive full tracking once your order ships.

Question 3

Are your products authentic?

Accepted Answer

Yes. All Fåv Naomi devices and skincare products are 100% authentic and sourced from trusted manufacturers.
We never sell replicas or unsafe products.

Question 4

How long will it take to get my orders?

Accepted Answer

• USA: 3–7 business days
• International: 7–15 business days

You’ll receive automatic tracking updates when your order ships.

⸻

Question 5

What payment methods do you accept?

Accepted Answer

We accept major debit/credit cards, Apple Pay, Google Pay, PayPal, and Shop Pay installments (where available).

Question 6

Do you offer a warranty on devices?

Accepted Answer

Yes, all devices come with a 1-year manufacturer warranty against defects.

Question 7

Do you offer a money-back guarantee?

Accepted Answer

Yes — we offer a full refund or replacement if your item arrives damaged, defective, or incorrect.
Simply contact us at support@favnaomiskincare.com within 7 days of receiving your order.

Question 8

What is your return policy?

Accepted Answer

For hygiene and safety reasons, we cannot accept returns on opened skincare products.
However, if your item arrives damaged or not as described, we will replace it or refund you immediately.

Question 9

How do I request a refund?

Accepted Answer

Email support@favnaomiskincare.com with your order number and clear photos of the issue.
Our support team will review your request within 24–48 hours.

Question 10

How long do refunds take?

Accepted Answer

Once approved, refunds are processed within 3–7 business days depending on your bank or payment provider.

Question 11

What if my order arrives damaged?

Accepted Answer

If your order is damaged during shipping, send us photos as soon as possible.
We will send a free replacement or issue a full refund — whichever you prefer.

FAQ

Fåv Naomi FAQ · Devices & Skincare