Refund policy

Refund & Returns Policy — Fav Naomi Skincare

Website: https://www.favnaomiskincare.com

At Fav Naomi Skincare, we are committed to delivering premium-quality products and ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, our return policy is designed to be clear, fair, and reliable.

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Return Window

We accept returns of eligible items within 30 days of delivery.

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Eligibility

To qualify for a return:
 • Items must be unused, unopened, and in their original packaging with all seals intact.
 • Proof of purchase (receipt or order number) is required.

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Non-Returnable Items

For health and safety reasons, we cannot accept returns on:
 • Opened or used skincare products.
 • Beauty tools/brushes that have been used.
 • Gift cards, downloadable products, or items marked as Final Sale.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery at info@favnaomiskincare.com. Include your order number and clear photos of the product/packaging.
 • We will prioritize your case and offer a replacement or full refund once confirmed.

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Exchanges

We are happy to replace items that are defective or damaged with the same product, subject to availability.

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Return Shipping
 • For change-of-mind returns, the customer is responsible for return shipping costs.
 • For damaged, defective, or incorrect items, we will cover return shipping expenses.

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How to Start a Return
 1. Contact us at info@favnaomiskincare.com with your order number and reason for return.
 2. If approved, you’ll receive return instructions and the appropriate return address.
 3. Unauthorized or unapproved returns may be refused.

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Refund Timing

Once your return is received and inspected, approved refunds will be issued to your original payment method within 3–10 business days. Processing times may vary depending on your bank or payment provider.

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International Orders

For international customers:
 • Duties, taxes, and customs fees are non-refundable.
 • Please check local import restrictions before ordering.

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Important: Patch Testing & Allergies

Our products are formulated with premium ingredients, but skincare experiences can vary by individual. We strongly recommend performing a patch test before full use.
 • If irritation occurs, discontinue use immediately and consult a qualified professional.
 • Refunds for allergic reactions are handled on a case-by-case basis.

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✨ At Fav Naomi Skincare, we value your trust. Our policies are designed to protect our customers while ensuring fairness and transparency. For further assistance, please contact our Customer Care Team at info@favnaomiskincare.com or visit us online at https://www.favnaomiskincare.com